LEADER 00000cam a2200529 a 4500 
001    819322422 
003    OCoLC 
005    20240129213017.0 
006    m     o  d         
007    cr unu|||||||| 
008    121126s2012    nyu     ob    001 0 eng d 
019    772398950|a816879283|a1024278405 
020    9780071782883|q(electronic bk.) 
020    0071782885|q(electronic bk.) 
020    1283375516 
020    9781283375511 
020    |q(alk. paper) 
029 1  AU@|b000053284580 
035    (OCoLC)819322422|z(OCoLC)772398950|z(OCoLC)816879283
       |z(OCoLC)1024278405 
037    CL0500000176|bSafari Books Online 
037    05712171-581D-4D5F-A16C-A2A5032B7AFB|bOverDrive, Inc.
       |nhttp://www.overdrive.com 
040    UMI|beng|epn|cUMI|dCOO|dOCLCO|dYDXCP|dTEFOD|dOCLCF|dIDEBK
       |dOCLCQ|dDAD|dTEFOD|dOCLCQ|dD6H|dEBLCP|dTOH|dOCLCQ|dOCLCO
       |dOCLCQ|dOCLCO|dOCLCQ 
049    INap 
082 04 658.8 
082 04 658.8|223 
099    eBook O’Reilly for Public Libraries 
100 1  Anderson, Matt. 
245 10 Fearless referrals :|bboost your confidence, break down 
       doors, build a powerful client list /|cMatt Anderson.
       |h[O'Reilly electronic resource] 
260    New York :|bMcGraw-Hill,|c©2012. 
300    1 online resource (1 volume) 
336    text|btxt|2rdacontent 
337    computer|bc|2rdamedia 
338    online resource|bcr|2rdacarrier 
504    Includes bibliographical references and index. 
505 0  The fearless referral fundamentals -- Earning the fearless
       referral -- Becoming fearless -- Fearless referral asking 
       -- Fearless referral-getting strategies -- The 6 steps of 
       a fearless referral conversation -- Follow the 6 steps to 
       a fearless referral conversation -- Use step 1: 
       acknowledge your client -- Use step 2: get positive 
       feedback -- Use step 3: why you must get specific -- Use 
       step 4: reduce their resistance -- Use step 5: coach your 
       client to warm up the referral -- Use step 6: keep control
       of the process -- Fearless follow-up. 
520    Providing a toolbox of wording that works; powerful fear-
       killing techniques; and proven referral-gathering methods 
       that will completely transform your business; this book 
       shows how to secure consistently higher quality referrals 
       the right way. --|cEdited summary from book. 
588 0  Print version record. 
590    O'Reilly|bO'Reilly Online Learning: Academic/Public 
       Library Edition 
650  0 Business referrals. 
650  6 Méthode de la boule de neige (Marketing) 
650  7 Business referrals|2fast 
776 08 |iPrint version:|aAnderson, Matt.|tFearless referrals.
       |b1st ed.|dNew York : McGraw-Hill, ©2012|z9780071782876
       |w(DLC)  2011029501|w(OCoLC)748333012 
856 40 |uhttps://ezproxy.naperville-lib.org/login?url=https://
       learning.oreilly.com/library/view/~/9780071782876/?ar
       |zAvilable on O'Reilly for Public Libraries 
938    ProQuest MyiLibrary Digital eBook Collection|bIDEB|n337551
938    YBP Library Services|bYANK|n12080767 
938    ProQuest Ebook Central|bEBLB|nEBL4958299 
994    92|bJFN