| Description |
1 online resource (8 pages) |
| Bibliography |
Includes bibliographical references. |
| Note |
"Reprint 63313." |
| Summary |
This is the story of how Agoda, a subsidiary of the Booking Holdings online travel group, made its way to a single "KPI + constraint" model that helps run a good bit of the business. It took some trial and error to get there; the KPIs that were developed and tested along the way promoted both positive and counterproductive behaviors and outcomes. But the business found its guiding principles, implemented them, improved performance, and fostered learning and cooperation in the process. |
| Subject |
Performance technology.
|
|
Performance standards.
|
|
Organizational effectiveness.
|
|
Rendement au travail -- Normes. |
|
Efficacité organisationnelle. |
|
Organizational effectiveness |
|
Performance standards |
|
Performance technology |
| Added Author |
Rosenstein, Robert, author.
|
|
Allen, Peter L., author.
|
| Added Title |
Quest for a killer key performance indicator |
| Standard No. |
53863MIT63313 |
|
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