LEADER 00000cam a2200649 a 4500 
001    670428839 
003    OCoLC 
005    20240129213017.0 
006    m     o  d         
007    cr unu|||||||| 
008    101018s2011    nju     ob    000 0 eng d 
020    9780132489676 
020    0132489678 
035    (OCoLC)670428839 
037    CL0500000075|bSafari Books Online 
040    UMI|beng|epn|cUMI|dOCLCQ|dSINTU|dOCLCF|dOCLCQ|dCZL|dOCLCO
       |dOCLCQ|dOCLCO|dOCLCL|dOCLCQ 
043    n-us--- 
049    INap 
082 04 650.1 
082 04 650.1|222 
099    eBook O’Reilly for Public Libraries 
245 00 Insights from remarkable businesspeople.|h[O'Reilly 
       electronic resource] 
260    Upper Saddle River, N.J. :|bFTPress Delivers,|c©2011. 
300    1 online resource ([218] pages) 
336    text|btxt|2rdacontent 
337    computer|bc|2rdamedia 
338    online resource|bcr|2rdacarrier 
504    Includes bibliographical references. 
505 0  Changing a troubled ship's course / D. Michael Abrashoff -
       - What's the problem with customers? / Fred Wiersema -- 
       Get results, not salutes / D. Michael Abrashoff -- Winning
       customers with commitment / Gary Hirshberg -- Listen up! /
       D. Michael Abrashoff -- Clearing the mind for creativity /
       John Kao -- No company runs itself / Michael F. Golden -- 
       Why I'm (still) buying gold / Dean LeBaron -- How to 
       design a great customer experience / Fred Wiersema -- 
       Oprah (brand) renew / Nancy F. Koehn -- The future is 
       yours to invent / John Kao -- The pull of customers, the 
       push of processes / Jim Champy -- How to rebound from 
       adversity / Glenn E. Mangurian -- What I learned from 
       Peter Drucker / Jim Champy -- What I learned at the Naval 
       Academy / D. Michael Abrashoff -- Lessons of a brand 
       manager / Michael F. Golden -- Never ask anyone to do what
       you won't do yourself / Edwin D. Fuller. 
520    "What it takes to lead your team to greatness! Outstanding
       leaders tell you how to identify and fix even the biggest 
       problems ... get buy-in that's real ... balance external 
       customers and internal processes ... infuse creativity 
       throughout your organization, and reinvent its future ... 
       get results, not salutes!"--Resource description page. 
588 0  Resource description page (viewed Sept. 22, 2010). 
590    O'Reilly|bO'Reilly Online Learning: Academic/Public 
       Library Edition 
650  0 Success in business. 
650  0 Businesspeople|zUnited States. 
650  6 Succès dans les affaires. 
650  6 Gens d'affaires|zÉtats-Unis. 
650  7 Businesspeople|2fast 
650  7 Success in business|2fast 
651  7 United States|2fast|1https://id.oclc.org/worldcat/entity/
       E39PBJtxgQXMWqmjMjjwXRHgrq 
700 12 Abrashoff, D. Michael.|tChanging a troubled ship's course.
700 12 Wiersema, Frederik D.|q(Frederik Derk).|tWhat's the 
       problem with customers? 
700 12 Abrashoff, D. Michael.|tGet results, not salutes. 
700 12 Hirshberg, Gary.|tWinning customers with commitment. 
700 12 Abrashoff, D. Michael.|tListen up! 
700 12 Kao, John J.|tClearing the mind for creativity. 
700 12 Golden, Michael F.|tNo company runs itself. 
700 12 LeBaron, Dean.|tWhy I'm (still) buying gold. 
700 12 Wiersema, Frederik D.|q(Frederik Derk).|tHow to design a 
       great customer experience. 
700 12 Koehn, Nancy F.|q(Nancy Fowler),|d1959-|tOprah (brand) 
       renew. 
700 12 Kao, John J.|tFuture is yours to invent. 
700 12 Champy, James,|d1942-|tPull of customers, the push of 
       processes. 
700 12 Mangurian, Glenn E.|tHow to rebound from adversity. 
700 12 Champy, James,|d1942-|tWhat I learned from Peter Drucker. 
700 12 Abrashoff, D. Michael.|tWhat I learned at the Naval 
       Academy. 
700 12 Golden, Michael F.|tLessons of a brand manager. 
700 12 Fuller, Edwin D.,|d1945-|tNever ask anyone to do what you 
       won't do yourself. 
856 40 |uhttps://ezproxy.naperville-lib.org/login?url=https://
       learning.oreilly.com/library/view/~/9780132489676/?ar
       |zAvailable on O'Reilly for Public Libraries 
994    92|bJFN