| Description |
1 online resource ([218] pages) |
| Bibliography |
Includes bibliographical references. |
| Contents |
Changing a troubled ship's course / D. Michael Abrashoff -- What's the problem with customers? / Fred Wiersema -- Get results, not salutes / D. Michael Abrashoff -- Winning customers with commitment / Gary Hirshberg -- Listen up! / D. Michael Abrashoff -- Clearing the mind for creativity / John Kao -- No company runs itself / Michael F. Golden -- Why I'm (still) buying gold / Dean LeBaron -- How to design a great customer experience / Fred Wiersema -- Oprah (brand) renew / Nancy F. Koehn -- The future is yours to invent / John Kao -- The pull of customers, the push of processes / Jim Champy -- How to rebound from adversity / Glenn E. Mangurian -- What I learned from Peter Drucker / Jim Champy -- What I learned at the Naval Academy / D. Michael Abrashoff -- Lessons of a brand manager / Michael F. Golden -- Never ask anyone to do what you won't do yourself / Edwin D. Fuller. |
| Summary |
"What it takes to lead your team to greatness! Outstanding leaders tell you how to identify and fix even the biggest problems ... get buy-in that's real ... balance external customers and internal processes ... infuse creativity throughout your organization, and reinvent its future ... get results, not salutes!"--Resource description page. |
| Subject |
Success in business.
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Businesspeople -- United States.
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Succès dans les affaires. |
|
Gens d'affaires -- États-Unis. |
|
Businesspeople |
|
Success in business |
|
United States |
| Added Author |
Abrashoff, D. Michael.
Changing a troubled ship's course.
|
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Wiersema, Frederik D. (Frederik Derk).
What's the problem with customers?
|
|
Abrashoff, D. Michael.
Get results, not salutes.
|
|
Hirshberg, Gary.
Winning customers with commitment.
|
|
Abrashoff, D. Michael.
Listen up!
|
|
Kao, John J.
Clearing the mind for creativity.
|
|
Golden, Michael F.
No company runs itself.
|
|
LeBaron, Dean.
Why I'm (still) buying gold.
|
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Wiersema, Frederik D. (Frederik Derk).
How to design a great customer experience.
|
|
Koehn, Nancy F. (Nancy Fowler), 1959-
Oprah (brand) renew.
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Kao, John J.
Future is yours to invent.
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Champy, James, 1942-
Pull of customers, the push of processes.
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Mangurian, Glenn E.
How to rebound from adversity.
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Champy, James, 1942-
What I learned from Peter Drucker.
|
|
Abrashoff, D. Michael.
What I learned at the Naval Academy.
|
|
Golden, Michael F.
Lessons of a brand manager.
|
|
Fuller, Edwin D., 1945-
Never ask anyone to do what you won't do yourself.
|
| ISBN |
9780132489676 |
|
0132489678 |
|
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