LEADER 00000cam a2200577 i 4500 
003    OCoLC 
005    20240129213017.0 
006    m     o  d         
007    cr ||||||||||| 
008    221130s2022    enk     ob    000 0 eng d 
019    1391110170 
020    9780117093799|q(electronic bk.) 
020    0117093793|q(electronic bk.) 
020    9780117094253|q(electronic bk.) 
020    0117094250|q(electronic bk.) 
029 1  AU@|b000075033648 
035    (OCoLC)1354576264|z(OCoLC)1391110170 
037    9780117094253|bO'Reilly Media 
040    UKAHL|beng|cUKAHL|dN$T|dOCLCF|dORMDA|dOCLCO 
049    INap 
082 04 658.4/056 
082 04 658.4/056|223/eng/20230301 
099    |h[O'Reilly electronic resource] 
100 1  Desler, Jim,|eauthor. 
245 10 CCC :|bCritical Communication Capability framework /|cJim 
       Desler, David Pultorak.|h[O'Reilly electronic resource] 
246 30 Critical Communication Capability framework 
250    First edition. 
264  1 Norwich [UK] :|bTSO, a Williams Lea company|c2022. 
300    1 online resource 
336    text|btxt|2rdacontent 
337    computer|bc|2rdamedia 
338    online resource|bcr|2rdacarrier 
504    Includes bibliographical references. 
520    "In our digital enterprise age, where technology and 
       commerce have merged, the modern organization has 
       transformed, so that the business is IT (information 
       technology), and IT is the business. In this context, it 
       is counterproductive to continue to try to handle IT major
       incidents, such as cyberattacks, and business-side PR 
       nightmares, such as leaked company-sensitive information, 
       in isolated business and IT silos. An approach that relies
       on separate and siloed teams, each following different 
       playbooks without a shared visualization of the situation,
       is a recipe for confusion and disaster. Today's 
       organizations need something different. They need business
       and IT professionals and teams to work from the same frame
       of reference, with a shared objective, shared information,
       a common visualization of the situation, a shared 
       toolchain and one shared set of processes. Frustratingly 
       (until now), there was no unified body of knowledge that 
       provided a common framework for organizations to 
       understand and handle critical situations. Acceleres 
       created the Critical Communication Capability® (CCC) 
       Framework to fill that gap. The CCC Framework is an 
       extensive body of knowledge designed to provide 
       individuals, teams and organizations with a shared frame 
       of reference for handling crises more efficiently and 
       effectively. Acceleres designed the CCC Framework to make 
       critical situation handling tractable for organizations of
       all sizes, and to provide a shared frame of reference for 
       assessing and establishing actual readiness and 
       capability. It works as a unifying approach that can 
       incorporate existing incident response processes and 
       practices. There is no other framework like it. This 
       publication outlines the shared approach of the CCC 
       Framework, and includes the CCC Model, a capability 
       assessment, an organized process for management and 
       improvement, and extensive resource indicators and best 
       practices"--|cProvided by publisher 
590    O'Reilly|bO'Reilly Online Learning: Academic/Public 
       Library Edition 
650  0 Crisis management. 
650  0 Information technology|xManagement. 
650  0 Communication in management. 
650  6 Gestion de crise. 
650  6 Technologie de l'information|xGestion. 
650  6 Communication en gestion. 
650  7 Communication in management|2fast 
650  7 Crisis management|2fast 
650  7 Information technology|xManagement|2fast 
700 1  Pultorak, David,|eauthor. 
710 2  Acceleres (Firm),|eissuing body. 
856 40 |uhttps://ezproxy.naperville-lib.org/login?url=https://
       learning.oreilly.com/library/view/~/9780117094253/?ar
       |zAvailable on O'Reilly for Public Libraries 
936    BATCHLOAD 
938    Askews and Holts Library Services|bASKH|nAH41026601 
938    EBSCOhost|bEBSC|n3466806 
994    92|bJFN