LEADER 00000cam  2200409 i 4500 
001    962068547 
003    OCoLC 
005    20180629083106.0 
008    161028s2017    ilua     bf   001 0 eng   
010      2016038069 
019    957134786|a972886180 
020    9780838914953 (softcover : alk. paper) 
020    0838914950 (softcover : alk. paper) 
040    DLC|beng|erda|cDLC|dDSC|dKSU|dGZN|dIQU|dOCLCF|dYDX|dOCLCO
       |dXXWGB|dP@N|dIUP|dBER|dIKM|dUtOrBLW 
042    pcc 
092 0  023.9|bSOE 
100 1  Soehner, Catherine,|eauthor. 
245 10 Effective difficult conversations :|ba step-by-step guide 
       /|cCatherine B. Soehner and Ann Darling. 
264  1 Chicago :|bALA Editions, an imprint of the American 
       Library Association,|c2017. 
264  4 |c©2017 
300    xiv, 111 pages :|billustrations ;|c23 cm 
336    text|btxt|2rdacontent 
337    unmediated|bn|2rdamedia 
338    volume|bnc|2rdacarrier 
504    Includes bibliographical references (pages 103-104) and 
       index. 
505 0  Difficult conversations defined -- Getting clear -- 
       Gathering resources -- Clarifying the message -- During 
       the conversation -- You're not finished until you write it
       up -- Keep up the good work -- Co-workers -- A brief note 
       about change management -- Managing up : how to have 
       difficult conversations with your boss. 
520    "In an information landscape where change is the status 
       quo, difficult conversations come with the territory. 
       Being a library leader means knowing how to confidently 
       steer these conversations so that they lead to productive 
       results instead of hurt feelings, resentment, or worse. 
       Employees in a library will also encounter conflict, 
       especially during times of change. Using a step-by-step 
       process, this book walks readers through learning the 
       skills to have effective difficult conversations that hold
       themselves and others accountable. Practice activities 
       throughout the book will help readers feel prepared 
       beforehand. After reading this book, library directors, 
       managers, administrators, and team leaders will feel 
       empowered to proactively identify situations that require 
       an intervention in order to: avoid unnecessary 
       complications or confrontations down the line; prepare for
       and initiate a difficult conversation, balancing a clear 
       message with compassion to successfully manage change or 
       handle personnel issues; diffuse volatile emotions by 
       maintaining a calm, measured approach; and follow up a 
       difficult conversation in writing, keeping the lines of 
       communication open to ensure a way forward. Illustrated 
       with real-world examples of both successful and 
       unsuccessful difficult conversations, this book will serve
       as an important leadership tool for handling change and 
       conflicts in the library workplace"--Publisher's website. 
650  0 Library personnel management|vHandbooks, manuals, etc. 
650  0 Conflict management|vHandbooks, manuals, etc. 
650  0 Communication in library administration|vHandbooks, 
       manuals, etc. 
650  0 Business communication|vHandbooks, manuals, etc. 
650  0 Interpersonal communication|vHandbooks, manuals, etc. 
700 1  Darling, Ann|q(Ann L.),|eauthor.