LEADER 00000cam  2200397 i 4500 
001    1004542192 
003    OCoLC 
005    20180302071004.0 
008    170922s2018    ilua     b    001 0 eng c 
010      2017052410 
020    0838916260 (paperback) 
020    9780838916261 (paperback) 
040    YDX|beng|erda|erda|cYDX|dJBU|dBNG|dJRZ|dMNE|dORX|dCLE|dMEU
       |dIQU|dUtOrBLW 
041    eng 
042    pcc 
043    n-us--- 
092    025.5086942|bDOW 
100 1  Dowd, Ryan,|eauthor. 
245 14 The librarian's guide to homelessness : an empathy-driven 
       approach to solving problems, preventing conflict, and 
       serving everyone /|cRyan Dowd. 
264  1 Chicago :|bALA Editions,|c2018. 
264  4 |c©2018 
300    xv, 248 pages :|billustrations ;|c26 cm 
336    text|btxt|2rdacontent 
337    unmediated|bn|2rdamedia 
338    volume|bnc|2rdacarrier 
504    Includes bibliographical references and index. 
505 0  Part 1. Homelessness and empathy.  Top ten homeless myths 
       -- Homeless people are (not) just like you -- Empathy: the
       psychological, neurological, and social bases for it -- 
       Part 2. Empathy-driven enforcement.  Empathy vs. 
       punishment -- Step 1: Your head tools -- Step 2: Your body
       tools -- Step 3: Your word tools -- Advanced tools -- Part
       3. Special situations.  Everyday predicaments -- Mental 
       illness -- Substance abuse -- Hygiene -- Sleeping -- 
       Possessions -- Children -- Part 4. Beyond problem-solving.
       Advice for managers and leaders -- How best to help 
       homeless patrons -- Conclusion: The end of homelessness. 
520    "Homelessness is a perennial topic of concern at 
       libraries. In fact, staff at public libraries interact 
       with almost as many homeless individuals as staff at 
       shelters do. In this book Dowd, executive director of a 
       homeless shelter, spotlights best practices drawn from his
       own shelter's policies and training materials"--|cProvided
       by publisher. 
546    Text in English. 
650  0 Libraries and the homeless|zUnited States. 
650  0 Libraries and community. 
650  0 Homelessness|zUnited States. 
650  0 Public services (Libraries) 
650  0 Homeless persons|xServices for.