| Description |
1 online resource (1 volume) : illustrations. |
| Series |
Always Learning |
|
Always learning.
|
| Bibliography |
Includes bibliographical references. |
| Summary |
The second edition of <i>Communication Skills for Engineers</i> brings in a sound understanding and insight into the dynamics of communication in all spheres of life interpersonal, social and professional. The book hinges on the premise that effective communication is an outcome of using the right combination of skills alongside an appropriate attitude. |
| Contents |
Cover -- Contents -- Preface -- Introduction: Information Technology and Communication -- Information Technology in India and the Process of Communication -- Communication: Aspects and Issues -- Vitals of Communication -- The Function of Language -- Elements of Human Communication -- Creativity in Communication -- Communicating with Concern and Empathy -- The Johari Window -- Interpersonal Communication -- Passing Communication -- Factual Communication -- Thoughts and Ideas -- Feelings -- Peak Communication -- Body Language -- Persuasive Communication and Negotiation -- Roles We Take on During Negotiation -- Summary -- Review Questions -- Part I: Grammar Matters -- Chapter 1: Tenses, the Active and the Passive Voice, and Reported Speech -- Tenses -- The Main and the Auxiliary Verbs -- The Finite and the Non-Finite Verb -- The Forms of the Verb -- The Simple Present Form -- The Present Continuous Form -- Simple Past -- Past Continuous -- Present Perfect -- Present Perfect Continuous -- Past Perfect -- The Future -- The Passive -- Forms of the Passive -- Reported Speech -- Reported Speech and "Wh" Words -- Reported Speech and Commands -- Summary -- Part II: Communication Matters -- Chapter 2: Non-Verbal Communication: Body Language -- The Communicating Body -- Studying Body Language -- The Face -- The Hands -- The Arms -- The Legs -- Sitting Styles -- Distance and Positioning -- Body Orientation -- Pointing -- Mirror Imaging -- Role-Play -- Role Descriptions -- Summary -- Review Questions -- Chapter 3: Listening Skills -- The Lynch Pin of Communication -- Hearing and Listening -- Active Listening -- Kinds of Listening -- Role-Play -- Barriers to Good Listening -- Role-Play -- Role Descriptions -- Chinese Whisper -- Good Listening -- Summary -- Review Questions -- Chapter 4: Speaking and Negotiation Skills -- The Art of Speaking -- Speech Styles. |
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Presentation Skills -- Making an Effective Presentation -- The Content of Presentations -- Attention Curve -- Factors Aiding Effective Presentation -- Use of Visual Aids -- Flip Charts -- Overhead Projector (OHP) -- Power Point Presentations -- Role-Plays -- Introduction -- Role-Play -- 1 -- Number of Participants: 4 -- Role Descriptions -- Role-Play -- 2 -- Number of Participants: 5 -- Role Descriptions -- Role-Play -- 3 -- Number of Participants: 4 -- Role Descriptions -- Role-Play -- 4 -- Number of Participants: 4 -- Role Descriptions -- Role-Play -- 5 -- Number of Participants: 3 -- Role Descriptions -- Role-Play -- 6 -- Number of Participants: 5 -- Role Descriptions -- Role-Play -- 7 -- Number of Participants: 4 -- Role Descriptions -- The Committee Members -- Role-Play -- 8 -- Role Descriptions -- The Representatives -- The Representatives -- Negotiation Skills -- Speech as Negotiation -- Negotiation Styles and their Contexts: -- Summary -- Review Questions -- Chapter 5: Reading Skills -- Eye Movements and Chunking -- Speed Reading -- 1. Reading Selectively -- 2. Reading Without Subvocalising. -- The SQ3R Method -- Survey -- Question -- Read -- Recite -- Review -- Summary -- Review Questions -- Chapter 6: Writing Skills -- The Basics of Writing -- The Process of Writing -- Pre-Writing -- Writing -- Post-Writing -- Paragraph -- Sequencing -- Instructional Writing -- Logging Instructions -- Precis Writing -- Look at the Following Example: -- Précis: -- Abstract Writing -- Difference Between an Abstract and a Summary -- Note-Taking -- Recession -- Summary -- Review Questions -- Chapter 7: Creativity and Mind-Mapping -- Creativity -- Times when we are Creative -- Thinking Up a New Idea -- Doing Something Spontaneous -- Creativity and Building Relationships -- Ways in Which You can be Creative -- Creativity Through Visioning -- Creativity Through Exploring. |
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Developing Your Creativity -- Creating the Intuitive Space -- Factors that Block Creativity -- Mind-Mapping: the Networking of Ideas -- The Human Brain -- The Brain and the Gestalt -- Radiant Thinking -- The Role of Images and Colours in Remembering -- Mind-Mapping and the Learning Process -- Some Guiding Principles in Making a Mind-Map -- Note-Taking and Mind-Mapping -- Mind-Mapping for Essays -- Mind-Mapping for Examinations -- Mind-Mapping: Some Do's and Don't's -- Do's -- Don't's -- Summary -- Review Questions -- Chapter 8: Résumé Writing, Curriculum Vitae (CV) and Statement of Purpose (SOP) -- Definition of a Resume -- Functional Résumé -- Chronological Résumé -- Combined Résumé -- Power Words -- Guidelines for Effective Resume Writing -- Points to be Included -- Points to be Generally Excluded -- Curriculum Vitae (CV) -- Statement of Purpose (SOP) -- Considerations about Form and Language -- Words and Phrases to be Used Discretely and with Explanation -- Summary -- Review Questions -- Chapter 9: Team-Talk, Group Discussion and Interviews -- Importance of Talk in a Team -- Conflict Management -- Communication in Teams -- Role-Taking in Teams: Task Roles, Building Roles, Maintenance and Negative Roles -- Task Roles -- Building and Maintenance Roles -- Negative Roles -- Group Discussions (GD) -- Structuring the GD -- Successful Group Discusion -- Interviews -- Viewpoint -- Major Purposes of an Interview -- Significance of the Interview Method -- Techniques of Interviewing -- Series Interview -- Filter Interview -- Set Interview -- Simulation Interview -- Spot-Calibre Interview -- Panel/Board/Committee Interview -- Preparing for an Interview -- Time Management -- Appearance -- Body Language -- Communication Skill -- Enthusiasm -- Brevity -- Listen Carefully -- Be Honest -- Adapt Yourself -- Maintain Proportion and Poise. |
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Demonstrate Leadership Qualities -- Kinds of Questions Expected at Interviews -- Leading Questions -- Open-Ended Questions -- Probing Questions -- Close-Ended Questions -- The Interview Process -- Step 1: Initiation of the Interview -- Step II: Investigating the Tenor of Behaviour -- Step III: Assessing the Candidate's Knowledge and Understanding -- Step IV: Assessment of Interpersonal and Social Qualities -- Step V: All-in-All Assessment -- Norms for Assessment of a Candidate -- Summary -- Review Questions -- Chapter 10: Telephone Skills, Meetings and Minutes -- Telephonic Communication -- 1. Positive (Do's) -- 2. Negative (Don'ts) -- On the Phone: a Few Patterns -- Meetings -- Guidelines for Effective Meetings -- Conducting a Meeting -- Participating in a Meeting -- The Language of Meetings -- Minutes Writing -- Pattern of Minutes -- Minutes of Routine Board Meetings of Companies -- Sample 1: Minutes of a Routine Board Meeting -- Sample 2: Minutes of the Meeting of Board of Directors (Meeting Held before the Annual General Meeting). -- Summary -- Review Questions -- Chapter 11: Business Letters, Technical Writing, E-Mail Writing -- Business Letters -- Business Letters: General Layout -- 1. Heading -- 3. The Salutation -- 4. The Body -- 5. Common Endings or Subscription -- Business Letter: Samples -- 1. A Letter of Inquiry -- 2. Reply Letter -- 3. Placing an Order -- Characteristics of a Good Business Letter -- Letter: a -- Letter: B -- Business Report Letter -- Look at a Sample Business Letter Report: -- Forms of Layout -- Layout 1: Indented Form -- Layout 2: Hanging Indentation Form -- Layout 3: Block Form -- Layout 4: Modified Block Form -- Layout 5: Semi Block Form -- Technical Writing -- Introduction -- Organization and Language -- Technical Description -- E-Mail Writing -- Basics of E-Mail Messages -- Benefits of E-Mail. |
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Features of Effective E-Mail Messages -- Format of an E-Mail Message -- Regular E-Mail Practices -- Email Writing Process -- Summary -- Review Questions -- Chapter 12: Report Writing, Project and Proposal Writing -- Report Writing: Theory and Practice -- Structure of a Detailed Written Report -- Reports of Routine Nature -- Reports that are Special -- Methods of Reporting -- 1. Report on Workers' Discontent Presented in the Letter Form -- 2. Report on Workers' Discontent in the Schematic Form -- Feasibility Report -- The Empirical Research Report -- Introduction -- Data Recorders Accuracy -- Accuracy and Functioning of Mechanical Data Recorders -- Functioning of Electronic Data Recorders -- Accuracy of Electronic Data Recorders -- Test Plan Development -- Reduced Cost by Defining the Distribution -- Conclusion -- Proposal Writing -- The Overall Structure -- Summary -- Review Questions -- Appendix -- Appendix A: Vocabulary Expansion -- The Importance of Vocabulary -- English Vocabulary -- Recognition and Production Vocabulary -- Content and Function Words -- Confusibles -- B. Homographs -- C. Homonyms -- D. Confusing Pairs of Words -- E. Collocation -- Phrasal Verbs -- Idiomatic Expressions -- Single Word Substitutes -- Linkers or Thought Connectives -- Appendix B: Common Errors in English Communication -- Wrong Use of Prepositions/Preposition Phrases. -- Unnecessary Use of Prepositions -- Omission of Prepositions -- Use of Wrong Prepositions -- Use of Wrong Tenses -- Use of Wrong Words -- Use of Wrong Agreement -- Appendix C: Practice Exercises -- Appendix D: Model Question Papers -- Model Question Paper -- 1 -- Model Question Paper -- 2 -- Model Question Paper -- 3 -- Model Question Paper -- 4 -- Model Question Paper -- 5 -- Bibliography. |
| Subject |
Communication in engineering.
|
|
Business communication.
|
|
Communication en ingénierie. |
|
Communication dans l'entreprise. |
|
Business communication |
|
Communication in engineering |
| Added Author |
Muralikrishna, C.
|
| Other Form: |
Print version: Mishra, Sunita. Communication skills for engineers. Second edition. New Delhi, India : Pearson, 2011 9788131733844 |
| ISBN |
9788131788905 |
|
8131788903 |
|
813173384X |
|
9788131733844 |
|
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