Information retrieval -- Automation. : A new approach to automating services : companies are achieving productivity gains by using software robots to perform routine, rules-based service processes : if implemented well, such automation can result in high-performing human-robot teams, in which software robots and human employees complement one another / Mary C. Lacity, Leslie P. Wilcocks. [O'Reilly electronic resource]
Information retrieval -- Study and teaching (Higher) : Creating and maintaining an information literacy instruction program in the twenty-first century : an ever-changing landscape / Nancy W. Noe. [O'Reilly electronic resource]
This heading may be further subdivided by the topic of the system, e.g., Information storage and retrieval systems--Accounting; Information storage and retrieval systems--Africa
