Customer services -- Case studies. : Who's your Gladys? : how to turn even the most difficult customer into your biggest fan / Marilyn Suttle and Lori Jo Vest. [O'Reilly electronic resource]
Customer Services Cleveland Clinic Foundation : Service fanatics : how to build superior patient experience the Cleveland Clinic way / by James Merlino. [O'Reilly electronic resource]
Customer Services Computer Industry Management : Management von Service-Level-Agreements : Methodische Grundlagen und Praxislösungen mit COBIT, ISO 20000 und ITIL / Robert Scholderer. [O'Reilly electronic resource]
Customer Services Computer Software : Migrating millions of users from voice- and email-based customer support to a chatbot / Madhu Gopinathan, Sanjay Mohan. [O'Reilly electronic resource]
2019
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Customer Services Construction Industry : Managing design : conversations, project controls, and best practices for commercial design and construction projects / Michael Alan LeFevre. [O'Reilly electronic resource]
2019
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17
Customer services -- Data processing. : Migrating millions of users from voice- and email-based customer support to a chatbot / Madhu Gopinathan, Sanjay Mohan. [O'Reilly electronic resource]
Customer Services Electronic Commerce : The user is always right : a practical guide to creating and using personas for the Web / by Steve Mulder with Ziv Yaar. [O'Reilly electronic resource]
2006
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20
Customer services Evaluation -- See Also the narrower term Mystery shopping
Customer services -- Humor. : What to say to a porcupine : 20 humorous tales that get to the heart of great customer service / Richard S. Gallagher. [O'Reilly electronic resource]
Customer services -- Management -- Humor. : What to say to a porcupine : 20 humorous tales that get to the heart of great customer service / Richard S. Gallagher. [O'Reilly electronic resource]
Customer services -- Marketing. : Never say sell : how the world's best consulting and professional services firms expand client relationships / Tom McMakin, Jacob Parks. [O'Reilly electronic resource]
Customer services -- Quality control. : Clued In: How To Keep Customers Coming Back Again and Again / Carbone, Lewis. [O'Reilly electronic resource]
2004
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36
Customer services -- Research. : Measure what matters : online tools for understanding customers, social media, engagement, and key relationships / Katie Delahaye Paine. [O'Reilly electronic resource]
2011
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Customer Services Retail Trade : Reshaping retail : why technology is transforming the industry and how to win in the new consumer driven world / Stefan Niemeier, Andrea Zocchi, and Marco Catena. [O'Reilly electronic resource]
2013
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38
Customer Services Service Industries : The frictionless organization : deliver great customer experiences with less effort / Bill Price, David Jaffe. [O'Reilly electronic resource]
Customer services -- United States. -- Sound recordings. : Exceeding customer expectations [OverDrive/Libby electronic resource] what Enterprise, America's #1 car rental company, can teach us about creating lifetime customers / Kirk Kazanjian ; foreword by Andrew C. Taylor.
2007
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Customer Services Video Games Industry : Communities of innovation : how video game makers capture millions of dollars of innovation from user communities and you can too! / David Edery and Ethan Mollick. [O'Reilly electronic resource]
