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Author Goldberg, Danny M., 1975- author.

Title People-centric skills : interpersonal and communication skills for financial professionals / Danny M. Goldberg.

Edition Second edition.
Publication Info. Hoboken, New Jersey : John Wiley & Sons, Inc., [2020]
Location Call No. Status
 Naper Blvd. Adult Nonfiction-NEW  658.4095 GOL    AVAILABLE
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Description xv, 188 pages : illustrations ; 23 cm
Contents The people-centric journey begins anew -- Reading through people -- Emotional intelligence -- Different points of view: using self-awareness and empathy effectively -- Wrong mode = wrong mood: determining the optimal mode of communication -- Influencing change throughout any business -- Projecting the real you: public speaking -- Coaching and mentoring -- Presentation skills and body language -- Thinking quickly on your feet -- Coaching and mentoring, revisited -- Crisis management.
Summary "Business leaders consistently list communication and critical thinking and the required skills for an employee to be successful. As Generation Z is entering the work force, the communication gap between Z and Boomers or Generation X is widening significantly. People-Centric Skills 2.0 takes our readers through the second journey with our main character, Dalton Zimmer, who is a professional speaker/trainer and executive coach. Dalton takes readers through challenging situations and strategies how to handle each. Key points discussed and highlighted include: Managing employees with different goals and objectives; Promoting and marketing the goals and objectives of internal auditing; Keys to effective exit conferences; How to overcome cultural differences and be successful in a multi-cultural organization. New to this edition is a discussion of generation gaps and how to bridge those gaps through communication"-- Provided by publisher.
Bibliography Includes bibliographical references and index.
Subject Communication in organizations.
Interpersonal communication.
Auditor-client relationships.
Conflict management.
Problem solving.
Corporate culture.
ISBN 9781119669302 (paperback)
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