Becoming a successful manager : powerful tools for making a smooth transition to managing a team / J. Robert Parkinson and Gary Grossman. [O'Reilly electronic resource]
What is a professional manager -- Defining your role -- The staff mosaic : working together -- Understanding each person in your department -- Clarifying what you and your employees have in common -- Adopt positive and productive attitudes -- Perpetuating a problem-solving culture -- Listening--really listen and you'll hear more than words -- Mastering the art of asking questions -- Eliminating weeds from your departmental garden -- Giving the gift of constructive criticism -- Hiring the right people -- Conducting meaningful performance reviews -- Delegating effectively and empowering employees to take risks -- Mastering productive meetings is as easy as PIE -- Resolving conflicts -- Handling harassment -- Moving forward.
Language
English.
Bibliography
Includes bibliographical references.
Summary
Presenting numerous exercises throughout; this book aims to help you; as a new manager; quickly assimilate some of the basic knowledge you must have and actions you must put into practice in order to succeed. -- Edited summary from book.